Disclosure

Disclosure Policy

Confidentiality & Privacy

StayMiser is committed to maintaining the accuracy, confidentiality and security of your personal and credit card information. These privacy procedures are based on Canada’s Personal Information Protection and Electronic Documents Act. Privacy is defined as the protection of the collection, storage, destruction and dissemination of personal information.

Information Collected

The customer information collected is limited to those details necessary to process your payment. This includes personal information (cardholder name) and financial information (credit card number, expiry date). The information collected allows us to:

  • Identify you
  • Protect us both against error or fraud
  • Provide ongoing service
  • Comply with legal requirements

By providing information on this web site you are consenting to the use of the information collected as described below.

Your decision to withhold particular details may limit the services we are able to provide. If you prefer not to provide information through the web site, please call us for alternate payment methods.

Use of Information Authorized by you

Customer information provided by you on this form and any other personal information collected and maintained will be used for the purposes of providing travel booking services.

StayMiser will not disclose this information unless authorized by you, or when it is required or permitted by law. Credit card information is validated by Moneris Solutions, a service company of the Royal Bank of Canada and the Bank of Montreal.

When Required by Law

The type of information we are legally required to disclose may relate to criminal investigations or government tax reporting requirements. In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities that are making the request have legitimate grounds to do so.

When Permitted by Law

There are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to collect a delinquent account or investigate suspicion of illegal activities.

Security

Online Security

When you are finished conducting online transactions or visiting secure Web sites, remember to properly log-off and close your browser. This will ensure that any information that is stored on your computer or in your browser is erased. This will prevent others from being able to view this information later.

Many internet browsers will automatically complete forms by remembering the information you type in. This means your credit card information could be stored in memory long after you have left our merchant site. If you are using a computer that is publicly accessible, such as an internet cafe or public library, please be aware that your personal information may be at risk.

Customer Files

Customer information is retained for the period of time required to fulfill the purpose for which it was collected. Credit Card information is validated by Moneris Solutions, a service company of the Royal Bank of Canada and Bank of Montreal.

We do not store your credit card information. StayMiser takes reasonable precautions to protect the personal information collected from loss, misuse, unauthorized access, disclosure, alteration and destruction.  

Should you believe that there has been a breach of security of this site please contact us immediately.

Customer Service

Your transaction will be completed once credit card authorization has been received. Payments will be charged to your credit card by Moneris Solutions, our credit card processor, typically within 7 business days.
Confirmation of payment will be posted to your account within five business days.

If you require further information, please contact us via email at office@staymiser.com. You can contact StayMiser to change or update information you have provided by contacting our office at the above email address. Our office is open each business day from 9 a.m. to 5 p.m. Pacific time.

If you have complaints about the privacy or the security of this site please contact via email at office@staymiser.com.